Heiniger understands that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting heiniger.com.au, you are accepting the practices described in this Privacy Notice.
Controllers of Personal Information
Any personal information provided to or gathered by heiniger.com.au is controlled by Heiniger Australia Pty Ltd, 5a Tayet Link, Bibra Lake, WA 6163.
What Personal Information About Customers Does heiniger.com.au Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at heiniger.com.au. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather
- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses heiniger.com.au or advertisements and other content served by or on behalf of heiniger.com.au on other Web sites.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from heiniger.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. By providing your contact details you are agreeing to receive occasional communication from Heiniger Australia in the form of e-newsletters, product announcements, feedback forms and promotions.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
Does heiniger.com.au Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others. heiniger.com.au shares customer information only as described below and with other Heiniger Group companies and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Protection of heiniger.com.au and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of heiniger.com.au, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
heiniger.com.au gives you access to a broad range of information about your account and your interactions with heiniger.com.au for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase
If you do not want to receive e-mail or other mail from us, please contact email@example.com.
Are Children Allowed to Use heiniger.com.au?
heiniger.com.au does not sell products for purchase by children. If you are under 18, you may use heiniger.com.au only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you have any concern about privacy at heiniger.com.au, please e-mail firstname.lastname@example.org with a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through heiniger.com.au; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your profile; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; and use our services. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); and financial information.
Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
Information from Other Sources
Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.